Result of Service
DELIVERABLES
User journey maps and UX artefacts for priority fundraising flows
Wireframes and prototypes for new or optimized donation journeys
UI components and design system contributions
Accessibility and usability review outputs
UX specifications supporting development and QA
The consultant needs to be engaged and perform the above 22 days/month, Sunday to Thursday, connecting at regular office hours, Amman time, unless otherwise specifically agreed.
Work Location
Remotely or HQ Amman. If the consultancy is taking place remotely, the consultant is expected to travel to UNRWA Headquarters in Amman for one week every three months.
Expected duration
The duration of the consultancy is for 8 months, with possible extension, subject to need and budget availability.
Duties and Responsibilities
1. User experience strategy and journey design
Analyze and document end-to-end user journeys across key fundraising flows, including one-time and recurring donations, Zakat, Ramadan plus other key campaigns, and donor account management.
Translate fundraising requirements into clear UX principles.
Design user flows, wireframes, and prototypes that balance conversion and engagement objectives with usability, clarity, and trust.
Ensure consistent user experience across platforms, markets, devices, and languages, including right to left.
Facilitate focus groups with priority donor segments, including Arabic-speaking audiences where relevant, and synthesize findings into prioritized recommendations. 2. Interface design and design systems
Design high-quality UI components aligned with UNRWA brand guidelines and accessibility standards.
Contribute to and maintain a scalable design system in collaboration with developers and external agencies.
Define and document reusable components, patterns, and interaction standards for fundraising journeys.
Ensure visual and interaction consistency across Drupal templates, forms, and campaign pages. 3.Accessibility, usability, and compliance
Ensure designs meet WCAG 2.2 accessibility standards, with particular attention to contrast, readability and form usability.
Identify usability risks related to accessibility, localization, or regulatory requirements and propose mitigation options.
Support usability testing, QA testing, and validation of live and pre-launch journeys.
Document accessibility and UX decisions for internal reference and audit purposes. 4. Conversion optimization and performance support
Collaborate with fundraising and analytics teams to identify UX-related conversion issues and opportunities.
Propose and design UX improvements informed by data, testing, and user feedback.
Support A/B testing initiatives by designing test variants and documenting hypotheses.
Balance optimization initiatives with technical feasibility and delivery timelines. 5. Collaboration with delivery partners
Work closely with internal stakeholders and external agencies to translate designs into production-ready solutions.
Review and validate front-end implementations to ensure fidelity to approved designs.
Provide clear UX and UI guidance to developers, including specifications and acceptance criteria.
Act as a UX quality gatekeeper within the delivery process. 6. Documentation, reporting, and team support
Produce clear UX documentation, including journey maps, wireframes, prototypes, and design rationale.
Contribute to internal knowledge sharing and capacity building on UX best practices.
Undertake other UX-related tasks and special projects in support of the Private Sector Partnerships team. 7.Other Duties
Undertake other duties and special projects to support the Private Partnerships team.
Qualifications/special skills
MINIMUM QUALIFICATIONS AND EXPERIENCE
Advanced university degree (Master’s or equivalent) in design, human-computer interaction, digital media, or a related discipline
Minimum two years of relevant professional experience in UI/UX design for complex digital platforms
Demonstrated experience designing high-conversion transactional journeys, preferably in fundraising, e-commerce, or membership contexts
Strong experience with wireframing and prototyping tools (e.g. Figma or equivalent)
Experience working with developers and within CMS-driven environments, ideally Drupal and Webflow
Proven understanding of accessibility standards and inclusive design principles DESIRABLE QUALIFICATIONS
Experience in international, multilingual, or multicultural digital environments
Experience working with or for non-profit or UN system organizations
Familiarity with analytics-informed UX optimization
Experience designing Arabic and RTL interfaces
Knowledge of digital fundraising or donor journeys
Knowledge of Arabic-speaking audiences and culturally relevant engagement habits
Languages
Excellent command of spoken and written English.
Arabic is a plus.
Additional Information
COMPETENCIES
Strong analytical and problem-solving skills
High attention to detail and quality
Ability to balance user needs, business objectives, and technical constraints
Clear and structured communication skills
Ability to work collaboratively in cross-functional and distributed teams CONDITIONS OF SERVICE
Expected start date of as soon as possible.
This consultancy is equivalent to P2 level- rate is $246.99/day.