Purpose of Assignment
Our mission is to enhance UNICEF’s global digital impact by promoting equitable access to information and services, empowering communities to create lasting, positive change for children, and foster a more inclusive, interconnected, and sustainable world for every child, everywhere.
The Digital Center of Excellence (DCOE) champions and coordinates the delivery of field-focused digital transformation in UNICEF programming through a dedicated, field-facing global structure, providing the interface between Regional and Country Offices, and the Digital Core in Valencia to drive the broader digital transformation and innovation agenda.
TeamOne is DID’s flagship initiative for connecting UNICEF’s global digital expertise and delivering timely, high-quality support to Country Offices. The consultant will coordinate the TeamOne community engagement, strengthening participation, knowledge exchange and collaboration across the global network while supporting agile processes for digital advisory services.
Scope of Work
Under the direct supervision of the Digital Impact Manager, the incumbent will carry out the following responsibilities:
- Strengthen TeamOne knowledge management, onboarding and analytics
- Other DID Duties: Performs other related duties and deliverables as assigned by the supervisor, demonstrating flexibility, accountability and a results-oriented approach in support of team priorities and UNICEF’s mandate.
How can you make a difference?
Minimum requirements
- At least three years of relevant professional experience supporting community engagement, communications, knowledge or information management, data analysis, learning initiatives, or digital programme support, preferably in an international development, humanitarian, UN or similar multi-country environment.
- Fluency in English is required, with excellent written and verbal communication skills and the ability to produce clear, concise and audience-appropriate content for UNICEF internal and external audiences.
- Demonstrated skills in community management, stakeholder engagement and facilitation; strong writing, editing and content development skills; experience managing knowledge products, SharePoint or similar collaboration platforms and online community spaces; ability to organize information clearly, maintain trackers and dashboards, and support reporting against agreed indicators; sound data analysis skills, including the ability to interpret participation, satisfaction, skills-gap and service-request data and translate findings into practical recommendations; strong coordination, planning and follow-up skills, with attention to detail and the ability to work across teams, regions and time zones.
- Experience working with UNICEF, the UN system or international development organizations; familiarity with digital transformation, innovation, technology for development, digital public goods or programme technology support; experience supporting learning initiatives, peer exchanges, webinars, communities of practice or recognition systems; working knowledge of Microsoft 365 tools, including Teams, SharePoint, Viva Engage, Forms, Excel and Power BI or similar analytics tools; knowledge of another UN language, particularly French, is an asset.
For every Child, you demonstrate Care
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
An up-to-date TMS profile and curriculum vitae (CV)
Cover letter
Remarks
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.