Introduction
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Project Context and Scope
The Better Regional Migration Management (BRMM) programme, funded by the Foreign, Commonwealth and Development Office (FCDO) of the Government of the United Kingdom, Better Regional Migration Management (BRMM) Programme, aims to advance safe, orderly, and regular labour migration across the East and Horn of Africa (EHoA). It seeks to do so by strengthening skills-to-employment systems, promoting fair and ethical recruitment in line with international labour standards, and enhancing the protection of migrant workers throughout the migration cycle.
Youth in Kenya continue to seek migration opportunities amid limited access to reliable, timely, and verified information on safe and regular pathways. Existing support points—such as hotlines, migrant resource centers, and digital platforms—are underutilized or constrained by fragmented referral systems, weak feedback mechanisms, and inconsistent case management procedures.
To address these gaps, this consultancy will strengthen the availability and quality of migration information and services at points where young people already seek support, by enhancing hotline systems, feedback loops, and coordinated referral pathways.
Organizational Department / Unit to which the Consultant is contributing
This assignment falls under the Labour Mobility Division at IOM Kenya, particularly under the (BRMM) Programme. Under the overall guidance of the Chief of Mission and direct supervision of the Head of Programme and Policy Development, and coordination with the National Programme Officer, the consultant will work closely with the Ministry of Labour and Social Protection, National Employment Authority (NEA), and any other relevant stakeholders involved.
Tasks to be performed under this contract
The consultant will be responsible for:
- Developing the SOPs and response channels for the feedback mechanism
- Organize workshop to Upgrade or refine distress forms and hotline forms to capture key information (case type, location, urgency, referral needs etc)
- Develop SOP on Feedback and Case Closure Mechanisms
- Capacity Building for Hotline and Case Management Staff
- Establish regular coordination channels between hotline managers and referral partners to ensure timely responses
- Capacity building of the officers at KLMRC, TVETs etc on labour migration policies, procedures, Ethical recruitment and rights-based counselling
Development and Dissemination of IEC Materials
Performance indicators for the evaluation of results
- Inception Report outlining the consultancy approach, work plan within 2 weeks of the contract start.
- Review existing hotline and distress reporting mechanisms (forms, digital tools, workflows) with recommendations
- Comprehensive Mapping Report Map current referral pathways, response actors, and service gaps
- Developed Standard Operating Procedures (SOPs) for: Case intake, triage, and prioritization; Referral and escalation processes; Feedback provision to beneficiaries; Case tracking and closure mechanisms (ensuring that the SOPs are aligned with safeguarding, data protection, and ethical standards)
- Organizing and facilitation of multi-stakeholder workshop to refine existing distress and hotline forms
- Capacity building of the KLMRC/NEA officers on Design and deliver training for hotline operators and case management staff on: SOP implementation; Case handling and documentation; Referral coordination and follow-up; Safeguarding and ethical communication
- Develop protocols for information-sharing and timely response management between hotline teams and referral partners (e.g. government agencies, service providers, NGOs)
Education
- Advanced degree in migration, development, social sciences, or related field.
- Proven experience in migration programming, hotline systems, or case management/referral mechanisms.
- Demonstrated expertise in SOP development and capacity building.
- Strong understanding of safeguarding, data protection, and ethical service delivery.
- Experience in Kenya or the East and Horn of Africa region is highly desirable.
- Fluency in English and Swahili
Experience
- Proven ability to establish and maintain strong working relations with relevant Government counterparts, international organizations, and private sector entities
Excellent communication and negotiation skills.
- Excellent report writing skills
Skills
- Strong management capability and experience
- Proven ability to establish and maintain strong working relations with relevant Government counterparts, international organizations, and private sector entities
Excellent communication and negotiation skills.
- Excellent report writing skills
Required Competencies
Application Process
Interested candidates should submit the following:
- Technical proposal outlining approach and methodology.
Financial proposal.
- CV of proposed consultant
- Samples of similar work
Notes
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.