For every child, the right to digital opportunities
UNICEF’s Caribbean Mult-Country Office (MCO) serves twelve English- and Dutch-speaking Caribbean countries: Antigua and Barbuda, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, and Trinidad and Tobago. As part of UNICEF's Future Focus Initiative, the Caribbean MCO brings together policy influence, technical expertise and strategic partnerships to advance results for children across the region through one integrated programme, one management structure and a shared pool of resources. The Multi-Country Programme 2027-2031 focuses on three shared outcomes: equitable access to primary health care, learning and skills; protection of children from all forms of violence; and child poverty reduction and resilience strengthening.
Children across the Caribbean face interconnected challenges including learning losses, mental health concerns, violence, child poverty and increasing exposure to climate-related disasters. Despite many countries being classified as upper-middle or high income, significant inequalities persist, particularly for vulnerable children, adolescents, indigenous communities and those living in remote areas. Small island developing states also face fiscal constraints and heightened vulnerability to economic and climate shocks, requiring stronger regional cooperation and system-based solutions.
The Caribbean MCO’s management strategy is governed by four principles that together translate the new business model into concrete ways of working:
How can you make a difference?
Under the supervision of the Deputy Representative (Operations), the Digital Impact Officer supports the planning, coordination, and continuous improvement of the MCO’s enterprise ICT environment, ensuring the delivery of secure, reliable, and responsive digital services that enable programme implementation and operational effectiveness across twelve programme countries.
The incumbent serves as the Office’s technical advisor on enterprise ICT, providing operational guidance on digital modernization, enterprise architecture, cybersecurity, ICT governance, and business continuity. The role ensures that digital solutions are aligned with UNICEF’s corporate ICT policies, standards, and digital transformation priorities.
The position is responsible for ensuring the availability and performance of core ICT services, including systems, platforms, and digital workplace tools, supporting effective collaboration, service delivery, and organizational productivity. This includes overseeing cybersecurity compliance and contributing to the continuity of operations through effective management of digital risks.
The Digital Impact Officer drives process efficiency and digital enablement, promoting the adoption of standardized platforms, automation tools, and data-driven solutions that improve workflows, strengthen performance monitoring, and enhance organizational efficiency.
Working closely with programme and operations teams, the role ensures that ICT services are user-oriented, fit-for-purpose, and responsive to business needs, supporting integration across systems and strengthening the use of digital tools for communication, coordination, and knowledge management.
Under close strategic guidance of the Deputy Representative, Operations, the post coordinates the MCO’s distributed ICT service delivery model, ensuring effective integration of centralized ICT management with inter-agency support arrangements, corporate services, and external providers to maintain consistent and reliable support across all duty stations. In partnership with the T4D function, the Digital Impact Officer ensures that programme innovation is supported by a stable and scalable enterprise ICT environment, enabling alignment between digital initiatives and organizational technology standards.
Through these contributions, the role strengthens operational continuity, digital effectiveness, and organizational resilience, enabling UNICEF to deliver results for children in a complex and digitally dependent operating environment.
Key functions of the Digital Impact Officer
- Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services
- Provide help, support and assist with capacity building and knowledge management
- Support operational and administrative tasks
- Assist in the delivery of results
Minimum requirements
A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.
At least 1 year of professional experience in information technology management and business operations in a large international organization and/or corporation is required.
Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
Desirables
- Experience in a UN organization is an asset.
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
Eligibility Requirements
For every Child, you demonstrate...
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
(8) Nurtures, leads and manages people
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates’ willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel.Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service
Remarks
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce.For this position, candidates that meet all the requirements and are legally allowed to work in the respective DS are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing.
Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
UNICEF shall not facilitate the issuance of visa or work authorizations for candidates under consideration for positions at the National Officer and General Service category.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.