Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
The Medical Assistant provides information relevant to Health Assessment Programs, applicant processing and other IOM services to the migrants.
He/she may be assigned to the two subunits within the Manila Migration Health Assessment Centre (MHAC): the reception and data processing unit or the communications centre. The successful candidate will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks.
Communications Centre overall duties:
- Provide migrants’ information regarding health assessments by email and by phone.
- Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
- Maintain daily statistics related to health assessments and update the records; and,
- Contribute to customer satisfaction evaluation management
Reception and Data Entry overall duties:
- Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC) such as:
- receiving and explaining the registration process to applicants
- provide a briefing on the health assessment/TB screening process
- checking the applicant’s identity
- entering the biodata and all needed information of the applicants in the appropriate platform
- taking photos using a webcam and loading the image to the appropriate platform; and,
- printing and uploading of medical forms, consent forms, and other necessary documents.
- Maintain daily statistics and data reporting related to health assessments/TB Screening
Perform such other duties as may be assigned.
Education
- University degree from an accredited academic institution, with at least two years of relevant professional experience;
Experience
- Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one.
- Prior work experience in hospital or health care setting is an advantage.
- Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook;
- Demonstrates strong attention to detail and the ability to organize records and documentation in a systematic and methodical manner.
- Shows discretion, client-oriented and patient
Willing to learn new processes and tasks
Skills
- Typing speed of at least 60 words per minute.
- High computer literacy in Windows and MS Office is mandatory
- Knowledge of graphic design would be an asset.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in English and Filipino is required (oral and written).
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.