October 27, 2026
U (unclassified)
No designation
UNOPS LICA3
2026-12-01
Terms of Reference
1. General Background
Since 2007 UNHCR Private Sector Partnerships (PSP) has been running successful fundraising programmes in several Asian markets. In 2017 PSP aims to raise a minimum of $73 million from the Asia/Pacific region compared to the $3.4 million raised in 2006.
Since 2007 three new Asian markets have been launched; Hong Kong (2007), Thailand (2008) and South Korea (2008). Hong Kong was the first PSP office in Asia and operates in a highly competitive market. In spite of the competition the office has experienced year on year growth and operates a diverse new donor recruitment programme that covers face to face, online and direct response television fundraising activity. Due to the size and the diversity of donors recruited, the office operates a complex donor retention strategy which require more powerful and sophisticate donor management system in order to implement it effectively.
The success of the PSP programme and the increasing number of donors in Hong Kong lead to the requirement that the donor database system to be enhanced. PSP Hong Kong now requires a Fundraising System Assistant to work closely with UNHCR, focusing on providing efficient supports on the operation of the existing and the new Donor Database System of PSP Unit.
Reporting to and supervised by the Assistant PSP IG Officer
Donor Care, this position will play a supporting role in ensuring high quality of database management and efficient enhancement, which fit for UNHCR's requirements.
This position is a UNOPS position with a contract which is renewable each calendar year.
2. Purpose and Scope of Assignment
Under the supervision of the Assistant PSP IG Officer
Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;
Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;
Assist To be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.;
Assist in the analysis of donation behaviors of donors and performance of different fundraising programs;
Assist in preparing finance reports and dashboards for manager’s review;
Select donors for different promotion campaigns to fit for PSP operation needs;
Responsible for monthly donation transactions;
Import data manually when required such as data from telemarketing agencies;
Provide technical supports with testing new functioning and operational effectiveness of the new system;
Provide technical supports with data migrations between the existing and the new system;
Undertakes other duties as assigned by her/his supervisor.
3. Monitoring and Progress Controls
Supervision by Assistant PSP IG Officer
Donor Care
Weekly work brief report to supervisor
Monthly work report by Assistant PSP IG Officer
Donor Care
4. Qualifications and Experience
a. Education
Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.
b. Work Experience
Minimum one (1) year of relevant work experience for High School Diploma and zero (0) year of experience for Bachelor degree or higher
Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
Proven experience of managing donor or customer records within a customer relationship database
Knowledge of MS office especially MS Word, MS Excel
Terms of Reference
c. Key Competencies
Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
Attention to details, high accuracy and result oriented
Ability to collaborate with others, with a flexible and positive attitude
Strong communication and interpersonal skills
Able to work independently and under pressure
Statistical and mathematical competencies
Standard Job Description
Required Languages
Cantonese ,
Desired Languages
Chinese ,
English ,
Additional Qualifications
Skills
Education
Bachelor of Arts: Business Administration, Bachelor of Science: Data Processing, Bachelor of Science: Data Science (Required) Certifications
Work Experience
Other information
NAThe English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translationsNAThis position doesn't require a functional clearance
Remote
No