Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
All external candidates, except candidates from non-represented member states of IOM.
Organizational Context and Scope
Under the overall supervision of the Programme Manager for the Global Visa Application Centre (VAC) Network, and the direct supervision of the Information Management and Communication Technology (IMCT) Officer for the Global VAC Network, the Information Management and Communications Technology Developer (Global IV Programme Network) will be responsible for assisting with the development and administration of Information Technology (IT) applications and systems of the Immigration, Visas and Readmission (IVR) Unit, in close coordination with relevant teams from Information and Communications Technology (ICT) Department.
- Assist the IMCT Officer for internal and external coordination of all Information Management and Communications Technology (IMCT) related activities in support of the International Organization for Migration (IOM) IVR global programmes ensuring strict compliance of IOM ICT Standards and Policies, as well as compliance with the requirements on IT solution management, security, and procedures set by external partners, including partner embassies and ministries.
- Help analyze the requirements and help develop solutions for IVR client application and management systems, including visa facilitation and other thematic areas of the unit, such as registration, readmission, and document verification, aimed for long-term institutional use.
- Evaluate potential and historical applications failures, propose lasting solutions, and develop improvement concepts, while reassuring functionality, operability, capacity, and quality of critical IT solutions to meet IOM IVR Global contractual requirements and service levels.
- Fulfill assigned tasks and collaborate with relevant project implementation teams for development and delivery of new applications for Information Management systems and applications, such as:
- Provide timely and customer-oriented response and resolution to reported issues, service requests, and complex situations through professional advice and continuous technical support processes, while coordinating with IOM Global VAC IMCT team and the affected IVR programme implementing offices to ensure optimal performance and reliability of all IOM IVR programme operations worldwide.
- Ensure the security and maximum availability of the solutions and data as well as their proper performance and efficient storage facilities, while ensuring data integrity and data protection principles are always followed.
- Ensure that recurring maintenance tasks are performed periodically and sustain upkeep of the Global IVR IMCT inventory of technology solutions, user community needs and concerns, and safeguarding media and licenses, while ensuring that all IT related changes are approved, well documented, and maintained in IOM IVR programme information repositories and knowledge bases.
- Aid with continuous knowledge transfer to IOM IVR Global network colleagues and Local IT Support in the field through production and maintenance of relevant documentation and reference materials to ensure efficient and productive use of IOM IVR systems and solutions.
- Keep abreast of technologies and contribute to ensuring quality and continuous improvement measures to overall service delivery and support.
- Maintain good technical communications and relations with relevant IMCT teams and software vendors to ensure the smooth and proper support to the IOM IVR Global programme Network needs.
- Perform such other duties as may be assigned.
Education
- Master’s degree in Computer Engineering, Computer Science or a related field from an accredited academic institution with two years of relevant professional experience; or
- University degree in the above fields with four years of relevant professional experience.
- Valid and relevant certifications for IT development, web applications, and database management would be an advantage.
Experience
- Four years (two years for Master’s degree holders) of professional experience in the Information Management and Software Development field with wide-ranging and advanced knowledge on:
- Experience in aiding projects and follow assignments and tasks through known project management frameworks and methodologies.
Skills
- Excellent troubleshooting skills in determining and providing solutions, and able to manage workload priorities for assigned tasks;
- Ability to provide IT Technical Support with a service-oriented and customer-satisfaction mindset; focused on quick and positive response/feedback to clients;
Languages
For all applicants, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, Russian, and Spanish) is an advantage.
Working knowledge of French is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Core Competencies – behavioural indicators Level 2
Notes
Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.
IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.
IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.