Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Project Context and Scope
The consultancy is implemented within the Joint Programme “Strengthening Migration Governance and Asylum Systems in Serbia: Enhancing Policies, Protecting Rights” jointly implemented by the International Organization for Migration (IOM) and the United Nations High Commissioner for Refugees (UNHCR), in partnership with the Commissariat for Refugees and Migration of the Republic of Serbia (SCRM). The programme is funded by the Government of Switzerland through the State Secretariat for Migration (SEM) and aims to strengthen migration governance, asylum systems, evidence-based policy development, and the protection of the rights of migrants, refugees, asylum seekers and other vulnerable groups in Serbia.
As part of Outcome 2 of the Programme, which focuses on strengthening migration governance, policy development and Serbia’s participation in the European Migration Network (EMN), KIRS intends to establish a modern bilingual (Serbian and English) web presentation for EMN Serbia. The website will serve as the central platform for publishing EMN news, publications, events, migration-related information, reports and other relevant content, while also supporting visibility, knowledge sharing, public information and cooperation with national and international stakeholders.
The selected company will be responsible for the design, development, testing, deployment and handover of the EMN Serbia website, including the establishment of a content management system (CMS), responsive design for desktop and mobile devices, accessibility compliance, multilingual functionality, content migration and entry, user training, technical documentation and warranty support. The website shall provide a sustainable and user-friendly solution enabling KIRS to independently manage and update content in accordance with EMN operational requirements and applicable international standards. Based on the agreed functional requirements, the contractor will also provide the necessary technical specifications and implementation solutions required for successful delivery and long-term maintenance of the platform
Organizational Department / Unit to which the Consultant is contributing
“Strengthening Migration Governance and Asylum Systems in Serbia: Enhancing policies, Protecting Rights” – MS0102
Tasks to be performed under this contract
Education
University degree in Information Technology, Computer Science, Software Engineering, Web Development, Information Systems, or a related field from an accredited academic institution.
Relevant professional certifications in web development, CMS administration, UX/UI design, accessibility, cybersecurity, or project management would be an advantage.
Experience
At least three years of relevant professional experience in web design, web development, CMS implementation, technical specification preparation, or IT consultancy.
Demonstrated experience in preparing functional and technical specifications, requirements documentation, wireframes, sitemaps, and procurement-related technical documentation.
Proven experience in designing or implementing bilingual or multilingual websites, preferably for public institutions, international organizations, or donor-funded projects.
Experience with content management systems, responsive web design, accessibility standards, web security, SEO, analytics, testing, deployment, documentation, and user training.
Previous experience working with government institutions, international organizations, or migration/governance-related projects would be considered an asset
Skills
Strong analytical skills and ability to translate institutional needs into clear functional and technical requirements.
Excellent knowledge of modern web technologies, CMS platforms, responsive design principles, accessibility standards, and web security good practices.
Ability to prepare clear, structured and actionable technical documentation suitable for procurement and implementation purposes.
Strong communication and coordination skills, including the ability to consult with technical and non-technical stakeholders.
Ability to deliver high-quality outputs within agreed timelines and incorporate feedback from multiple stakeholders
Languages
For this consultancy, excellent command of English and Serbian, both written and spoken.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this
link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the
IOM e-Recruitment system (for internal candidates link
official source link). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
