Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Organizational Context and Scope
Working Under the overall supervision of the Migration Health Officer and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria.
He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).
Call Centre overall duties:
1.Provide migrants’ information regarding health assessments by phone and email.
2.Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
3.Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
4.Maintain daily statistics related to health assessments and update the records; and,
5.Contribute to customer satisfaction evaluation management.
Reception and Data Entry overall duties:
6.Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
a. receiving and explaining the registration process to applicants.
b. checking applicant’s identity.
c. entering biodata of the applicants in the appropriate platform.
d. taking photos using approved gadget (camera or webcam) and loading the image to the appropriate platform; and,
e. printing of medical forms, consent forms and other necessary documents.
7. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
8. Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
9. Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
10. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
11. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
12. Perform such other duties as may be assigned.
Education
OR
•Secondary School Diploma with at least four years of relevant working experience.
•Certificate in IT/Data entry is an advantage.
Experience
•Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
•Previous working experience with NGOs or international organizations is an added advantage.
•Certification/Experience in IT/computer, data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one is an advantage;
•Previous working experience with NGOs or international organizations is an added advantage
•High computer literacy in Windows and MS Office is mandatory, knowledge of web page design or data analysis would be an asset;
•Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage
•Customer orientation and ability to adapt/respond to different types of personalities.
•Excellent communication (writing, verbal and listening) and presentation skills
•Ability to multi-task, prioritize, and manage time effectively
Skills
•Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objective.
•Typing speed of at least 60 words per minute.
•Delivers on set objectives in strict deadlines.
•Demonstrated proficiency with Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint
•Willing to accept a flexible work schedule.
•Attentive to details and accuracy in handling and reporting data.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, TO COPY-PASTE FROM POSTING DESCRIPTION
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.