Introduction
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Organizational Context and Scope
The IOM Mission in the Democratic Republic of Congo (DRC) seeks to appoint Migrant Protection caseworker who will operate under direct supervision of the Migrant Protection Officer and overall supervision of Migrant Protection Coordinator. The incumbent will be responsible in ensuring that migrant assistance is delivered safely, and dignified, based on the migrants’ free, prior, and informed consent. The program offers independent, needs-based post-arrival assistance at the request of countries of origin or receiving countries, always with the explicit consent of the migrants.
Conduct individual protection screening of migrants upon arrival, in line with standard institutional tools, identifying vulnerabilities and protection risks (including survivors of GBV and human trafficking, children at risk, including unaccompanied and separated, individuals with serious health condition and psychosocial support needs), documenting needs, and preparing individualized case plans.
Provide case management services and assistance: follow up on cases, ensure delivery of post arrival services, monitor progress, coordinate referrals to specialized services including legal, health, psychosocial, family tracing, GBV, child protection as needed, and ensure continuity of assistance.
- Assist in the implementation of safe and dignified post arrival assistance, ensuring privacy, confidentiality, and informed consent; support with documentation and coordination with relevant authorities (e.g. consular, migration, local government).
- Support communication with beneficiaries: explain available assistance, ensure clear, culturally, age and linguistically appropriate messaging.
- Maintain accurate data collection and case notes in IOM’s case management systems (such as MiMOSA or other approved tools), ensuring data protection and confidentiality standards are met.
Coordinate with Migrant Protection Officer and other operational staff (health, psyhosocial, logistics) to ensure service provision is timely and that operational constraints or gaps are identified and escalated.
At request of Migrant Protection Officer, Migrant Protection Coordinator, participate in protection coordination forums at local level; collaborate with partners (NGOs, UN agencies, government) to enhance referral networks and services.
- Assist in preparing reports, summaries, outcomes of case work, and contribute to protection assessments, lessons learned and monitoring of protection related project indicators as required by programme.
- Carry out duty travel as required for field visits, monitoring of services or partner organization sites.
Education
- Master’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with two years of relevant professional experience; or,
- Bachelor’s degree in the above fields with four years of relevant professional experience.
Experience
- Experience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts.
- Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
Experience with referrals and coordination with local protection actors, NGOs, or government services.
- Experience working in programs that include a movement operations component is an advantage.
Skills
- Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset.
- Knowledge of MiMOSA is a strong asset.
Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.
- Strong interpersonal and teamwork skills.
- Ability to deliver assistance in challenging conditions; adaptability and good judgment.
- Good written and verbal communication skills; ability to prepare case notes and reports.
- Proficiency in MS Office (Word, Excel), tools used for case management.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position fluency in French, English and Spanish is required (oral and written)
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.