Re-Advertisement: Digital Impact Associate, G-6, Fixed Term Position, Private Fund Raising and Partnerships, #00136790, Rome, Italy (Open to EU Citizens or Valid Italian Work Permit Holders)

For every child, the right to Digital opportunities

The Rome Common Services Center (CSC) will be newly established following the relocation of several UNICEF HQ Divisions to Rome, where they will be co-located with WFP HQ. The Rome CSC will play a critical role in delivering operational support to all UNICEF Divisions based in Rome as well as coordinating closely with WFP on the services provided to UNICEF.

Under the supervision of the ICT Officer (P2) in the Rome CSC who manages customer services, the incumbent will ensure that the right people and devices have the appropriate access to the right resources at the right time, thereby securing organizational data, maintaining regulatory compliance, and enhancing operational efficiency. This role is a vital component of the UNICEF Rome’s overall cybersecurity posture, acting as a gatekeeper for digital identities.

How can you make a difference?

Be at the forefront of delivering a secure and seamless digital experience for UNICEF staff in Rome. Through effective management of user access, devices, and support services, you will help enable collaboration, productivity, and the delivery of results for children worldwide.

1. User Access and Device Lifecycle Management

Creating, managing, and disabling user accounts and device access throughout their profile and tenure with the organization's onboarding, relocating, and off-boarding processes;

Supporting user workspace settings

2. Policy and best practice enforcement

Defining, implementing, and enforcing access policies and role-based access controls (RBAC) to ensure consistency and security across the network and resources;

Performing regular maintenance and updates on all ICT equipment

3. Authentication Management

Implementing and managing secure authentication methods, including multi-factor authentication (MFA) and Single Sign-On (SSO) solutions, to verify identities effectively;

4. Monitoring and Auditing

Continuously monitoring user and device activity for potential security incidents, conducting regular access reviews, and generating reports for compliance purposes;

Supporting ICT Asset inventory tracking (Asset counter)

5. Incident Response and Troubleshooting

Investigating and resolving identity-related security incidents and troubleshooting access issues to minimize business disruption;

Handling service calls and escalation

Minimum requirements

Desirables

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Good knowledge of Microsoft suite such as MS365, MS SharePoint, MS Teams, MS Copilot etc. is an asset.
• Knowledge of UNICEF's Ticketing system (ServiceNow) is an asset.
• Work experience at a Shared Services Center is an asset.
• Knowledge of UN/ UNICEF's rules, regulations and procedures are considered as assets.
• Experience in managing and maintaining cloud services such as Infrastructure, Platform, etc. as a Service is an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

The UNICEF competencies required for this post are…

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.