Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Project Context and Scope
The International Organization for Migration (IOM) cooperates with the Government of the Republic of Tajikistan to support the safe and orderly migration of Tajik citizens. This cooperation encompasses a range of services, including pre-departure preparation, capacity building, skills development, reintegration assistance, and other targeted support measures to enhance migrant protection and opportunities.
In partnership with the Migration Service under the Ministry of Labour, Migration and Employment of the Population of the Republic of Tajikistan, IOM has established a Safe Migration Hotline (+992 900 800 800). This Hotline, operating from 9:00-17:00 Monday to Friday, provides migrants with access to accurate information on migration-related matters, helping to ensure informed and secure migration decisions. The Hotline also provides legal consultations to migrants in-person, over the phone and through Whatsapp and Telegram groups. The Hotline operates from the premises of the Pre-departure Orientation and Consultation Centre (PDO) under the Migration Service. Its day-to-day operations are jointly managed by the Migration Service and IOM.
Organizational Department / Unit to which the Consultant is contributing
Migration Solutions Unit
Tasks to be performed under this contract
- IOM Safe Migration Hotline Operation & Oversight
Strategic engagement
Capacity building
Reporting
- Provide ad hoc support to IOM when requested
Performance indicators for the evaluation of results
- Development and implementation of IOM Safe Migration Hotline Strategy in accordance with the workplan;Weekly and monthly reports on Safe Migration Hotline activities approved by IOM;Regular conduction of information sessions and promotional activities of the Safe Migration Hotline;Regular conduction of capacity building of the Safe Migration Hotline team.
Education
- Higher education in law or a relevant field from a recognized educational institution.
Experience
- At least 7 years of professional experience in providing Hotline consultations and/or conducting informational activities on safe migration;
- Knowledge of migration legislation and policies of main migration destination countries of Tajik migrants and capacity continue updating the knowledge;
- Previous experience in conducting pre-departure orientation sessions and training for labour migrants;
- Work experience in international organizations is an advantage;
- Extensive knowledge of the labour migration context from Tajikistan.
Skills
- Migration counselling and advisory services;
- Strong communication and interpersonal skills;
- Client-focused and migrant-centred service delivery;
- Training and capacity-building facilitation;
- Data collection, analysis, and reporting;
- Social media and digital communication management;
- Referral and case management;
- Integrity, confidentiality, and ethical conduct;
- Planning and organizational skills;
- Public awareness and outreach promotion.
Languages
For this consultancy, proficiency in Russian and Tajik languages is required. Knowledge of English is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.