Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Organizational Context and Scope
IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).
IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience.
- Support the coordination of daily operations and services provided to the residents by the IOM case workers helping the team follow relevant standards.
- Supervise the caseworkers’ team in the implementation of their activities, supporting equitable allocation of tasks within the team, and providing guidance to community focal points and volunteers, as well as helping with the use of allocated resources.
- Collaborate with the Senior MHPSS Associate and the Senior Mental Health Nurse to support the organization and facilitation of MHPSS needs assessments, surveys and research, with the caseworkers’ team providing assistance, to help promote access to community-based psychosocial and protection services.
- Support the coordination of basic vulnerability screening activities carried out by the caseworkers’ team and assist in aligning these with IOM and IPAS standards.
- Support the identification of training needs and resources of the team and volunteers and report them to the Senior MHPSS and Case Management Associate.
- Prepare weekly updates on trends and challenges and highlight practical solutions implemented during the reporting period.
- Escalate any sensitive issues following the appropriate referral pathways and provide weekly analysis of complaints and feedback received from residents.
- Assist in providing the caseworks’ team with the tools and updated information materials needed to carry out their work.
- Maintain contact with agencies to support the coordination of information sessions and outreach activities for the residents.
- Support directing residents to available services in line with established guidance.
- Maintain established coordination and partnerships with civil society organizations, including local NGOs, faith-based organizations, as they relate to the work of the team.
- Keep abreast of policies, standards and best practices affecting international protection applicants in Ireland and share updates with the team.
- Apply established referral pathways when incidents affecting residents are reported.
- Assist the project with the monitoring, evaluation and reporting tasks.
Education
- High school diploma with six years of relevant experience; or,
- Bachelor’s degree and accreditation in Social Work from an accredited academic institution with at least four years of relevant experience.
Experience
- Experience supporting case management or assistance programmes for migrants.
- Experience supporting social work and vulnerability assessment activities.
- Experience providing direct assistance to migrants and/or refugees preferred.
- Knowledge and experience working with State agencies and non-governmental organisations in Ireland preferred.
- Understanding of international standards, best practices, issues related to displacement and integration.
- Previous work experience or training on mental health and psychosocial support to migrants is an asset.
- Experience in working in a multi-cultural environment is an advantage.
Skills
- Strong interpersonal skills, including empathy and emotional resilience.
- Intercultural competence and effective communication skills.
- Strong organizational, facilitation, communication, writing and presentations skills.
- Computer literacy in standard software applications (MS Office, etc).
- Ability to work collaboratively within a multidisciplinary and multicultural team.
- Strong organizational, facilitation, communication, writing and presentations skills.
- Computer literacy in standard software applications (MS Office, etc).
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in English is required (oral and written).
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.