Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered
- First-tier candidates: Internal candidates.
- Second tier candidates include: All external candidates.
Organizational Context and Scope
The International Organization for Migration (IOM), the United Nations Migration Agency, is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental, and non‑governmental partners. IOM promotes the orderly and humane management of migration, advances international cooperation on migration issues, supports practical solutions to emerging challenges, and provides humanitarian assistance to migrants in need, including internally displaced persons.
This position is responsible to provide and coordinate the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards
- Supervise ICT staff, provide guidance, and oversee their day-to-day work.
- Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, root cause analysis, and solution to issues and problems.
- Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
- Undertake and coordinate daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
- Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
- Respond promptly to information security incidents, mitigate and maintain IT risk register and escalate complex issues to the relevant specialist teams/units for resolution.
- Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
- Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
- Participate actively in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
- Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
- Assist in translating business challenges into practical ICT solutions to ensure the efficient functioning of CO operations.
- Plan, develop, and deliver training activities to mission ICT assistants and end users to facilitate productive use of existing and new systems.
- Liaise with service providers for coordinating and monitoring the provision of adequate technology services and supplies.
- Perform such other relevant duties as may be assigned.
Education
- Bachelor’s degree in Computer Science or a related field from an accredited academic institution with five years of relevant professional experience; or
- High School diploma with seven years of relevant professional experience; and
- Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage
Experience
- Experience in networking environment (LAN/WAN) and Tier-2 level network/desktop support, including a minimum one-year professional experience in cloud computing; and
Skills
- Demonstrated analytical skills and ability to troubleshoot and resolve hardware and software problems methodically;
- Extensive knowledge of O365 applications;
- Extensive knowledge of windows administration at multi-site environment;
- Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS telephony, active directory, backup and replication, ticketing systems, antivirus software, and ICT utilities;
- Knowledge of MS Azure environment and cloud computing;
- Ability to write clear technical document and reports; and
- Ability to deliver technical and end user training
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For all applicants, fluency in Englsih and español is required (oral and written).
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
- Only shortlisted candidates will be contacted.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
IOM does not charge a fee at any stage of its recruitment process.
This vacancy is only available for local citizens or foreigners with right of residence and right to work in the country.