Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Organizational Context and Scope
Under the overall supervision of the Resource Management Officer in Germany and direct supervision of the National ICT Officer, the Senior Information Management Associate will be responsible for the direct supervision and coordination of the Information Management Team, supporting effective use of IOM corporate migrant applications, maintaining high data quality standards, and contributing to efficient business processes in support of migrant operational assistance and services across the Missions.
- Supervise and administer subordinated staff members; plan and approve absence of staff, monitor and evaluate the staff/team performance, provide guidance to the staff members; administer financial resources of the team, coordinate resource deployment.
- Support data management and reporting activities, including the compilation, cleaning, analysis, and preparation of operational and AVRR related statistical information for internal and external stakeholders.
- Maintain data quality and integrity in IOM’s in‑house electronic applications and coordinate and support necessary data corrections in coordination with operational case workers.
- Support business analysis activities by collecting input from operational units providing migrant assistance and services and assisting in the documentation and review of functional requirements.
- Assist in system enhancement activities by gathering user feedback, documenting issues, supporting user acceptance testing where required, and contributing to the improvement of business processes and SOPs.
- Provide guidance on system use, business processes, and standard operating procedures related to IOM corporate migrant applications.
- Support local configuration and adjustments of IOM corporate migrant applications and assist in the implementation of approved system adjustments.
- Support operational staff in resolving functional and technical issues related to IOM applications and escalate complex issues to the appropriate technical focal points when required.
- Perform other duties as required.
Education
- High school diploma with six years of relevant experience; or,
- Bachelor’s degree in Information Management or Statistical Science or related fields from an accredited institution with four years of relevant professional experience.
Experience
- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.
- Work experience in information management, data management, business analysis, or system support.
- Experience supporting Enterprise-Resource-Planning (ERP) systems or other corporate applications, including troubleshooting user support, and process implementation.
- Demonstrated experience in supervising staff and coordinating information management activities
Skills
- Proficient in Microsoft Office applications e.g., Word, Excel, PowerPoint, E-mail, Outlook;
- Attention to detail, ability to organize paperwork in a methodical way;
- Discreet, details and clients-oriented, patient and willingness to learn new things.
Languages
For this position, fluency in English and German is required (oral and written).
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.