SSA - DHIS2 Technical Analyst

Background

The DHIS2 Technical Analyst will provide first and second level technical support for the Vanuatu Ministry of Health’s VanHMIS, the national public health reporting system built on the DHIS2 platform. As the first level support contact, the role will respond to routine user issues, including login problems, password resets, user access requests, basic troubleshooting, data entry guidance, and issue logging. As the second level support provider, the role will resolve more complex issues, including DHIS2 configuration problems, data quality errors, reporting issues, metadata updates, and system performance concerns, while escalating unresolved technical defects to the appropriate system administrators or developers.

The Analyst will be based within the Ministry of Health and will work closely with the Digital Health team and the Department of Communications and Digital Transformation (DCDT), with technical support from the WHO Country Liaison Office. The role will strengthen VanHMIS support capacity by providing dedicated technical assistance, improving issue resolution, and supporting the reliable day-to-day operation of the DHIS2 platform.

The role will support the reliable day-to-day operation of VanHMIS, improve user support, strengthen data quality, maintain approved system configurations, and help build local capacity within the Ministry of Health.

Provide first level DHIS2 user support:

• Provide second level DHIS2 technical and configuration support:

Strengthen data quality, reporting, and use:

• Manage user access, roles, and system security procedures:
• Support training, coaching, and capacity building:
• Support system monitoring, maintenance, and continuous improvement:

Coordinate with Ministry of Health, DCDT and WHO:

Key Outputs:

• Updated VanHMIS support issue log and escalation tracker.
• Monthly DHIS2 support and issue resolution summary.
• Updated user access register, including active users, roles, and organisation unit assignments.
• Documentation of DHIS2 technical upgrade activities, system changes, and application implementation support.
• Documented DHIS2 configuration changes, metadata updates, and change requests.
• Routine data quality checks and reports on completeness, timeliness, validation errors, and reporting issues.
• User guidance notes, job aids, and frequently asked questions for common VanHMIS tasks.
• Training and coaching summaries for national, provincial, programme, and facility-level users.
• Inputs to VanHMIS performance reviews, Digital Health team updates, and DHIS2-related governance meetings.

Education

Essential: University degree in Computer Science, Information Technology, or related discipline.

Desirable: Postgraduate qualification (master’s degree) in health information systems or digital health or related discipline.

Essential

• At least five years of relevant professional experience providing user support for information systems, including troubleshooting, issue logging, user follow-up, and escalation of unresolved technical issues.
• Experience working with data collection, reporting, or monitoring systems, preferably in the health, government, development, education, or broader public sector.
• Experience supporting end users with varying levels of digital literacy, including the ability to explain technical issues in simple and practical terms, and proficiency in using Microsoft Excel or similar tools for data review, cleaning, basic analysis, reporting, and documentation.
• Experience developing or updating user guidance materials, including job aids, frequently asked questions (FAQs), standard operating procedures (SOPs), and training materials.

Desirable

• Experience supporting routine health reporting, public health reporting, monitoring and evaluation, or Ministry of Health programme reporting.
• Experience supporting training, coaching, or mentoring system users, and working with national or provincial government systems, health facilities, or development partner–supported programmes.
• Prior experience with DHIS2 or other health information systems, and/or strong information systems support, and data management skills.

Technical skills and knowledge

• Good understanding of basic information systems concepts, including user accounts, access rights, data entry forms, reports, dashboards, system errors, and routine system maintenance.
• Good understanding of data quality principles, including completeness, timeliness, consistency, accuracy, missing data, duplicate entries, and unusual reporting patterns.
• Ability to learn DHIS2 configuration and support functions, including data sets, data elements, indicators, organisation units, user roles, dashboards, reports, validation rules, and metadata management.
• Ability to document issues, actions taken, solutions applied, and matters requiring escalation, and to work effectively with national, provincial, programme, and facility-level staff in a respectful and service-oriented manner.
• Basic understanding of public health programmes, routine health information systems, health facility reporting workflows, digital health governance, cybersecurity, data protection, and health information confidentiality; familiarity with Vanuatu’s health system and digital health priorities, with knowledge of data visualisation or dashboard tools considered an advantage.

Competencies

• Communication

Teamwork

• Producing results
• Building and promoting partnerships
• Moving forward in a changing environment

Languages

Essential: Fluency in the English and Bislama language.

Details of the proposed position:

• Salary for this role will start from VT 2,510000 to VT 3,102,000 per year. (equivalent to the Vanuatu Govt. Band F, T3.1

T3.5), subject to qualifications and experience.

• This role is subject to local recruitment and will be filled by Vanuatu nationals recruited in the local commuting area of the duty station.
• Alternatively, applicants who face technical issues accessing the portal can submit a cover letter and a detailed CV, with the subject line “2602614: SSA

DHIS2 Technical Analyst” via email to dpsrecruitment@who.int, addressed to:The WHO Country Liaison OfficerWHO Country Liaison OfficePort VilaVanuatu

Additional Information

• Only candidates under serious consideration will be contacted.
• A written test/interview may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/ diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
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Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

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WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.

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