SSA - National NCD HeartCare Outreach and Data Focal Person

Background

The NCD HeartCare Outreach and Data Focal person is responsible for supporting the Ministry of Health NCD team to plan and coordinate NCD outreach activities, analyze and present HeartCare data, strengthen data quality, support follow-up of high-risk patients, and promote routine use of HeartCare data for programme management and decision-making.

The role will help the NCD team move from data collection to data use by converting HeartCare data into practical outreach plans, patient follow-up lists, facility performance summaries, data quality reports, and briefing materials for programme review and action.

The NCD HeartCare Outreach and Data Focal person will report directly to the National NCD Program Coordinator within the MoH and he/she will support the NCD team in the day-to-day coordination, monitoring, reporting, and improvement of HeartCare-supported NCD outreach services. The role will focus on outreach coordination, data analysis, data quality, patient follow-up tracking, user support, and routine programme reporting.

Support NCD outreach planning and coordination

• Analyze and present HeartCare data for programme action
• Support identification and follow-up of high-risk patients

Strengthen HeartCare data quality

• Support HeartCare user adoption and basic user support
• Support monitoring, reporting, and programme documentation
• Coordinate with Ministry of Health, WHO, and partners

Key Outputs:

• Monthly NCD outreach plan and activity tracker.
• Updated HeartCare outreach coordination tracker.
• Weekly or fortnightly high-risk patient follow-up list, as agreed with the NCD team.
• Monthly HeartCare data quality report.
• Monthly HeartCare data summary, dashboard, or briefing slides.
• Facility or province-level summaries on HeartCare use, screening activity, and follow-up gaps.
• Updated HeartCare user issue log and escalation tracker.
• User guidance notes, job aids, or frequently asked questions for common HeartCare tasks.
• Training, coaching, and user support summaries.
• Inputs to NCD programme review meetings, Digital Health team updates, and partner briefings.

Education

Essential: University degree in public health, health information systems, health sciences, nursing, data management, statistics, information systems, programme management, or related discipline.

Desirable: Postgraduate qualification (master’s degree) in public health, health information systems, digital health, monitoring and evaluation, epidemiology, health management, or related discipline.

Essential

• At least five years of demonstrated experience supporting health programme coordination, outreach activities, public health services, health facility support, or community-based health activities.
• Demonstrated experience working with routine health data, programme data, monitoring tools, reporting systems, or health information systems.

Desirable

• Experience working with NCD programmes, CVD risk screening, WHO PEN, HEARTS, diabetes, hypertension, or primary health care services.
• Experience supporting digital health systems, mobile data collection tools, electronic medical records, DHIS2, KoboToolbox, CommCare, ODK, or similar systems.
• Experience using Microsoft Excel or similar tools for data review, data cleaning, analysis, tables, charts, and reporting.
• Experience preparing activity reports, briefing notes, dashboards, presentations, or programme summaries for managers or technical teams.
• Experience coordinating with multiple stakeholders, including national staff, provincial teams, health facilities, or community-level service providers.
• Experience supporting users with different levels of digital literacy, including explaining system or data issues in simple and practical language.
• Experience handling sensitive health or personal information responsibly and confidentially.
• Prior experience with HeartCare is desirable but not required, provided the candidate has strong coordination, data, and user support skills and can rapidly learn the system.

Technical skills and knowledge

• Good understanding of public health programme implementation, preferably in NCDs, primary health care, outreach services, or chronic disease follow-up.
• Good understanding of basic data quality principles, including completeness, timeliness, consistency, missing values, duplicate records, and unusual data patterns.
• Ability to analyze routine health data and present findings clearly using tables, charts, dashboards, and short written summaries.
• Ability to coordinate activities, track actions, follow up with stakeholders, and maintain organized records.
• Ability to support health workers and programme staff in the practical use of digital tools.
• Good communication, problem-solving, and teamwork skills.
• Ability to work respectfully with national, provincial, facility, and partner teams.
• Understanding of responsible data handling, confidentiality, user access control, and safe management of patient-level health information.
• Basic understanding of NCD service delivery, CVD risk assessment, patient follow-up, referral pathways, and health facility workflows.

Competencies

• Communication

Teamwork

• Producing results
• Building and promoting partnerships
• Moving forward in a changing environment

Languages

Essential: Fluency in the English and Bislama language.

Details of the proposed position:

• Salary for this role will start from VT 2,510000 to VT 3,102,000 per year. (equivalent to the Vanuatu Govt. Band F, T3.1

T3.5), subject to qualifications and experience.

• This role is subject to local recruitment and will be filled by Vanuatu nationals recruited in the local commuting area of the duty station.
• Alternatively, applicants who face technical issues accessing the portal can submit a cover letter and a detailed CV, with the subject line “2603140: SSA

National NCD HeartCare Outreach and Data Focal Person” via email to dpsrecruitment@who.int, addressed to:The WHO Country Liaison OfficerWHO Country Liaison OfficePort VilaVanuatu

Additional Information

• Only candidates under serious consideration will be contacted.
• A written test/interview may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/ diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
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• SSAs shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
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