Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
As part of the Voluntary Assisted Return (AVR) response provided by IOM for extra-regional migrants from the United States, as well as other nationalities in the Americas, IOM in Costa Rica is seeking to hire an M&E Assistant that will work directly under the supervision of the AVR M&E Officer to perform the following tasks:
- Data Management – Manage and maintain Integration Program registration systems, ensuring the information is continuously updated, accurate, and consistent.
- Integration Data Systematization – Systematize information required for the Integration Support Program, ensuring data are complete, organized, and available for analysis and decision-making.
- Database and Dashboard Updates – Keep all tables, dashboards, and databases up to date in real time, incorporating data validation and quality control mechanisms.
- Data Analysis and Verification – Periodically review information to identify gaps, inconsistencies, and relevant trends, recommending adjustments when necessary.
- Report Preparation – Prepare periodic and ad hoc reports for internal and external stakeholders, presenting program progress, challenges, and key findings.
- Communication of Findings – Timely communicate critical findings from data analysis to the AVR and Integration Programs and other relevant stakeholders.
- Interinstitutional Coordination – Serve as the M&E and data focal point and liaison between Integration and AVR case managers, facilitating information exchange and operational coherence.
- Ensure adherence to IOMs data privacy and confidentiality standards in the management of integration cases
- Quality Assurance – Apply quality control measures to ensure that records, tools, and reports comply with IOM monitoring and evaluation standards.
- Management of Cases Returning to AVR Program – maintain data from referrals from/to the AVR program, facilitating their proper re-entry into the AVR system and the immediate updating of the database.
- Operational Monitoring and M&E Support – Monitor room occupancy and conditions at hotels used by the program and provide ongoing technical support to the AVR M&E Officer in data analysis, validation, and the improvement of monitoring tools.
Education
- Professional in the social sciences or related career, with at least one completed Bachelor Degree.
- General studies in monitoring and evaluation, statistics, migration, will be an advantage.
Experience
- Minimum of 4 years of experience in monitoring and evaluation, preferably within a humanitarian, migration, or case management context.
- Proven experience in data management and analysis, report writing, and creating monitoring tools.
- Experience working with case management systems (e.g., MiMOSA) and familiarity with data visualization tools.
- Fluency in English is required (at least B2 level).
- Strong analytical skills and the ability to manage large volumes of data effectively.
- Excellent written and verbal communication skills, with a strong attention to detail.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with M&E tools and databases.
- Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.
Skills
The Case Management & Data Assistant must have the following technical and personal skills:
- Strong organizational, facilitation, communication, writing and presentations skills;
- Proficient in a Microsoft Office environment and office software packages;
Data entry (database management) skills;
- Strong interpersonal and communication skills in a multi-cultural setting;
Languages
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in Spanish and English is required (oral and written).
Required Competencies
La aplicación debe incluir
- Solo se contactará con los candidatos preseleccionados.
- Cualquier oferta que se haga al candidato en relación con esta convocatoria de vacante está sujeta a la confirmación de la financiación.
- Este puesto está sujeto a contratación local. Solo podrán ser considerados aquellos que posean un permiso de residencia y de trabajo válido para el país en el que se encuentra el puesto.
- El nombramiento estará sujeto a la certificación de que el candidato es médicamente apto para el puesto, a la verificación de la residencia, al visado y a las autorizaciones del Gobierno correspondiente, cuando proceda.
- La OIM aplica una política de tolerancia cero ante conductas incompatibles con los fines y objetivos de las Naciones Unidas y de la OIM, incluyendo la explotación y el abuso sexuales, el acoso sexual, el abuso de autoridad y la discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, origen religioso o étnico o discapacidad.
- La OIM no cobra ninguna tasa en ninguna fase de su proceso de selección (solicitud, entrevista, tramitación, formación u otras tasas). La OIM no solicita ninguna información relacionada con cuentas bancarias.
- La OIM solo acepta solicitudes debidamente cumplimentadas presentadas a través del sistema de selección en línea de la OIM. La herramienta en línea también permite a los candidatos realizar un seguimiento del estado de su solicitud.
La Organización Internacional para las Migraciones (OIM) no discrimina por motivos de discapacidad, edad, identidad y expresión de género, orientación sexual, nacionalidad, identidad racial, creencias religiosas, entre otras. La OIM está comprometida con un entorno diverso e inclusivo y por ello su personal proviene de una amplia gama de entornos socioeconómicos y perspectivas del mundo. Se alienta especialmente las candidaturas de mujeres, personas afrodescendientes y personas LGBTIQA+ que se encuentren cualificadas y cumplan los requisitos de cada vacante
The International Organization for Migration (IOM) does not discriminate on the basis of disability, age, gender identity and expression, sexual orientation, nationality, racial identity, religious beliefs, among others. IOM is committed to a diverse and inclusive environment and therefore its staff come from a wide range of socio-economic backgrounds and world perspectives. Candidates from women, people of African descent and LGBTIQA+ people who are qualified and meet the requirements of each vacancy are especially encouraged.