Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
Under the direct supervision of the Senior Project Associate (Social Inclusion & Integration), the Case Management Specialist will support the implementation of case management activities of the Social Inclusion and Integration Unit. The position will contribute to migrants’ socio-economic inclusion, with a particular focus on labour market access, education, social integration and community engagement through the provision of high-quality, client-centred case management services.
The Case Management Specialist is responsible for the day-to-day supervision, technical guidance and professional support of Case Managers, ensuring the consistent implementation of case management standards, protection principles and organizational procedures. The role leads the development and continuous improvement of case management workflows, thematic activity work processes, referral pathways, operational tools and internal guidelines related to social inclusion and integration programming.
The role oversees case management data collection and information management processes, supports the maintenance and further development of case management databases, monitors service quality and identifies trends and gaps to support evidence-based programming. The role also maintains and strengthens cooperation with state institutions, employers, educational institutions, civil society organizations and other service providers to facilitate referrals and improve beneficiaries’ access to services and opportunities.
The incumbent promotes the application of IOM and inter-agency case management standards and ensures that all interventions are implemented in accordance with protection principles, including a rights-based and client-centred approach, confidentiality, informed consent, accountability to affected populations (AAP), the Do No Harm principle, safeguarding considerations, and Prevention of Sexual Exploitation and Abuse (PSEA) requirements.
In close coordination with the Senior Project Associate (Social Inclusion & Integration), the position contributes to programme planning, quality assurance, reporting and the continuous improvement of case management interventions.
1. Case Management Leadership and Supervision
- Supervise, mentor and provide technical guidance to Case Managers.
- Ensure the consistent implementation of high-quality case management services.
- Conduct regular case consultations, supervision sessions and performance reviews.
- Support Case Managers in handling complex and high-risk cases.
- Promote continuous learning and professional development within the case management team.
2. Case Management Systems and Workflow Development
- Develop, review and continuously improve case management workflows and standard operating procedures (SOPs).
- Design and update case management tools, templates and guidance materials.
- Develop workflows and operational procedures for thematic activities related to protection, social inclusion and integration programmes.
- Ensure the harmonized implementation of case management standards across projects.
- Contribute to the development and revision of internal policies and operational guidance related to case management.
3. Referral Systems and External Coordination
- Develop and maintain referral pathways and service mapping mechanisms.
- Establish and maintain working relationships with state, municipal and civil society partners.
- Coordinate with external service providers to facilitate timely referrals and access to specialized services.
- Represent IOM at relevant coordination meetings, working groups and stakeholder consultations as required.
- Strengthen inter-agency cooperation to improve client outcomes.
4. Data Management and Information Systems
- Coordinate and support the maintenance and effective use of case management databases and information management systems.
- Ensure accurate and timely collection, storage and analysis of case management data.
- Monitor data quality and compliance with data protection and confidentiality standards.
- Produce analytical reports, dashboards and recommendations to support programme decision-making.
- Use data and trends to identify service gaps and recommend improvements.
5. Monitoring, Quality Assurance and Programme Development
- Conduct quality assurance reviews and case management audits.
- Monitor performance indicators and service quality standards.
- Identify trends, challenges and emerging needs among beneficiaries.
- Support programme design, proposal development and reporting processes related to case management activities.
- Recommend programmatic improvements based on monitoring findings and operational experience.
6. Protection and Safeguarding Standards
- Ensure that case management activities are implemented in line with IOM protection principles, safeguarding standards and relevant inter-agency guidance.
- Promote the application of the Do No Harm principle, confidentiality, informed consent and data protection requirements throughout case management processes.
- Support the integration of Accountability to Affected Populations (AAP) principles into service delivery and beneficiary engagement mechanisms.
- Promote awareness of and compliance with Prevention of Sexual Exploitation and Abuse (PSEA) standards and reporting mechanisms.
- Ensure that referral pathways and service provision respect protection risks and vulnerabilities of beneficiaries.
- Develop and deliver trainings, coaching and capacity-building activities for Case Managers and programme staff.
- Ensure staff are equipped with appropriate methodologies, tools and protection principles.
- Facilitate knowledge-sharing and peer-learning initiatives across programme teams.
7. Training and Capacity Building
- Develop and deliver trainings, coaching and capacity-building activities for Case Managers and programme staff.
- Ensure staff are equipped with appropriate methodologies, tools and protection principles.
- Facilitate knowledge-sharing and peer-learning initiatives across programme teams.
8. Cross-Unit Coordination and Integration
- Support coordination between relevant programme teams involved in beneficiary assistance and case management.
- Support the implementation of cross-unit activities, joint initiatives and integrated service delivery models.
- Provide technical guidance on cases requiring multi-sectoral interventions and coordinated responses.
Education
Experience
Skills
- Advanced knowledge of case management methodologies, principles and best practices.
- Knowledge of protection principles, safeguarding standards, AAP, PSEA, data protection and ethical case management practices.
- Strong leadership, supervision and team management skills.
- Proven ability to develop workflows, procedures, operational guidance and service delivery frameworks.
- Strong analytical, problem-solving and decision-making skills.
- Excellent stakeholder engagement, networking and partnership-building abilities.
- Strong data management, information management and reporting skills.
- Proficiency in Microsoft Office applications and experience using case management databases and information management systems.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Excellent communication, facilitation and training skills.
Strong organizational and coordination abilities.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in English and Hungarian (oral and written) is required.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Knowledge of Ukrainian and/or Russian is an advantage.
Knowledge of other languages relevant to the migrant population in Hungary is considered an asset.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.