Systems Management Support Consultant (eTools and CPX)
OSE -OPCS Florence, Italy & Remote with travel
12 months
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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
How can you make a difference?
The consultant will provide dedicated management and coordination for eTools and CPX, two corporate platforms managed by the Office of Strategy and Evidence (OSE) that support programme implementation, partnership management, and country programme planning and monitoring across UNICEF. Together, the platforms serve more than 20,000 internal and external users across headquarters, regional and country offices.
The consultant will oversee operational support, backlog and release management, governance coordination, user engagement, and continuous improvement for both platforms. The assignment includes management of Level 3 (L3) support escalations from Service Gateway, quarterly sprint planning and prioritization, the convening eTools and CPX Governance Forums, the delivery of global user clinics, and coordination of cross-cutting initiatives including programme supplies integration through DataVue, the establishment of a geolocation single source of truth (SSOT), and the design and implementation of eTools support forms and workflows within Service Gateway.
The consultant will serve as the primary coordination point between business owners, technical teams and users, ensuring effective governance, operational continuity and delivery oversight across both platforms.
Minimum requirements
• Understanding of programme implementation risk management, safeguarding, and monitoring requirements considered an asset.
• Previous experience in developing country contexts or working in emergency settings is desirable.
• Interpersonal and Cross-Cultural Skills
• Strong ability to work collaboratively with cross functional and multicultural teams, including HQ divisions, Regional and Country Offices, and external partners.
• Excellent communication and facilitation skills, with the capacity to explain complex digital solutions to users with varying levels of IT experience. Technical Competencies
• Strong familiarity with enterprise IT systems and user support mechanisms used in UNICEF, including eTools, UNPP, PRP, Datamart and DataVue, and Human Resources United Nations Children’s Fund inSight dashboards, together with IT service management platforms (ServiceNow or equivalent) and backlog management tools such as Azure DevOps.
• Experience in data systems integration, requirements elicitation and documentation, and dashboard and digital reporting solutions; familiarity with geospatial data governance and administrative boundary management is an asset.
• Advanced proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio) and collaboration platforms (SharePoint, Teams, Skype).
• Knowledge of business intelligence platforms (e.g., Power BI, Tableau) and working with data pipelines is an asset.
For every Child, you demonstrate...
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
- An up-to-date TMS profile and curriculum vitae (CV)
- Cover letter
Remarks: If the TOR or financial proposal documents are not downloadable on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Additional information about working for UNICEF can be found here.