About the My Journey Mobile App
The application was developed by UN Women Cambodia in collaboration with CSOs Child Helpline Cambodia and ISTEEDLab (Kawsang) to empower Cambodian women migrant workers and their families. Originally developed under the Safe and Fair Programme, part of the Spotlight Initiative, the app is now managed under the PROTECT Project, to improve protection and access to services for women migrant workers. It provides accurate information and insights on ending violence against women, labour migration, and the right to work. Since its launch in 2021, the app has been disseminated through community outreach programs and social media platforms, including Facebook and TikTok. Notably, it has been downloaded on over 3,960 devices, benefiting users in Cambodia as well as in destination countries such as Thailand and Malaysia. Following the end of Safe and Fair, the app was taken offline and underwent a period of technical updating to meet current Google Play compliance requirements. The app was made available online again in March 2026 and is currently being updated and tested ahead of its official relaunch.
Description of Responsibilities /Scope of Work
Duties and Responsibilities
In close coordination with the Programme Analyst, Communications Specialist and relevant UN Women programme team, who will provide substantive guidance and review and approve content, the consultant will undertake the following technical tasks:
- Update application branding and digital store content as required under PROTECT.
- Review and consolidate into an editable document the application’s existing content for UN Women’s review, and incorporate the content approved by UN Women into the application.
- Verify and improve the application’s functionality by testing and validating all phone numbers, hyperlinks, and other interactive features to ensure they are functional and up to date. UN Women will coordinate the review of the service directory and technical information and provide the updated content to the consultant, who will be responsible for incorporating it into the application.
- Develop and implement the approved enhancements.
- Conduct testing, quality assurance, and deployment.
- Review and address the App compliance with the Google Play Store and other technical requirements to ensure a smooth operation.
- Establish and configure a privacy-sensitive analytics framework to track application uptake and usage, including downloads, active users, user retention, navigation patterns, feature use, and relevant technical performance indicators. Ensure that data collection complies with applicable privacy, data protection, and safeguarding requirements.
- Develop and implement a user experience feedback and testing approach, including appropriate methods for collecting and analyzing user feedback.
- Prepare a concise report summarizing user experience findings, uptake and usage data, key challenges, and actionable recommendations for further improvement of the application.
- Develop and hand over a sustainable system for ongoing monitoring of application uptake, usage, and user experience after the consultancy ends. This should include access to analytics platforms and dashboards, clear documentation of indicators and data-collection methods, and practical guidance and training for designated UN Women personnel on accessing, interpreting, and reporting the data.
Final Products and Deliverables
- A report documenting the update of the My Journey Mobile App, including the integration of approved PROTECT branding and Google Play Store content, development of a content inventory, incorporation of approved content revisions, and updates to service information, links, contact details, videos, and multimedia resources. The report will also include validation results and recommendations for app enhancements.
- A report summarizing the testing and quality assurance of the My Journey Mobile App, including verification of links, contact information, and key functionalities; issues identified and addressed; and compliance with Google Play Store requirements. The deliverable will include a test version of the updated app, an integrated user feedback feature, and the final approved version published on the Google Play Store, along with a summary of updates, challenges, solutions, and key results achieved.
- A report detailing the technical support on the App operation including the compliance (if needed).
Consultant’s Workplace and Official Travel
This is a home-based consultancy for a maximum of 50 days over the period of 15 October 2026-31 December 2027. As part of the official duty of this consultancy, the consultant may be expected to travel, which will be processed by UN Women, following the duty travel policy. Under this retainer contract, the consultant will be contacted by UN Women for specific assignments, which the consultant may accept or decline to take. A daily rate will be agreed in the retainer contract in line with relevant UN Women policies. In discussion with the consultant, the number of days worked is to be determined solely by UN Women. The Consultant agrees and acknowledges that the retainer contract does not guarantee any working days to be assigned to the Consultant.
UN Women will not be committed to purchasing any maximum quantity of the services, and purchases will be made only if
There is an actual requirement upon the issuance of a purchase order based on this retainer contract. UN Women shall not
be liable for any cost in the event that no purchases are made under this retainer contract.
The expected number of workdays for each deliverable will be discussed between the consultant and UN Women on a case
by-case basis. Payment will be made upon satisfactory completion of a deliverable or as agreed between the consultant and
UN Women.
Schedule of Payments
Payment will be made monthly, 10 days after the submission of the monthly claim. The amount paid will be based on the
number of days within the month that the consultant has done the assignment.