EDUCATION
- Bachelor’s degree in Information and Communications Technology, Information Management, Human Resources, Business Administration or a related field from an accredited academic institution with three (3) years of relevant professional experience; or
- High School diploma with five (5) years of relevant professional experience;
Certification on Oracle, LMS, statistics, monitoring and evaluation, or data management/data
visualisation is an advantage.
visualisation is an advantage.
- Other diploma or training certification, an advantage.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
EXPERIENCE
A minimum of two years’ experience in learning management system administration, including
reporting experience;
reporting experience;
- A minimum of two years’ experience in using a ticketing system, preferred;
- Relevant work experience in marketing or promotional campaign;
- Experience in HR, learning and development, and/or career support;
- Experience in training facilitation, both face-to-face and virtual; and,
Experience in project management, monitoring and reporting, preferred.
SKILLS
- Familiarity with the UN system and working experience in an international organisation;
- Demonstrated skills in the administration of a ticketing system and/or learning management system
- Demonstrated skills in providing client support;
High proficiency in the use of the MS Office suite, specifically Teams, Forms, SharePoint, Word and Excel (pivot, charts, slicers, conditional formatting and formulas);
Ability to work independently with limited supervision, can think out of the box solutions, and
manage multiple projects simultaneously;
manage multiple projects simultaneously;
- Ability to build strong working relationships with partners and internal clients globally;
- Possess high level of flexibility and adaptability to change; and,
- Intercultural awareness skills.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 2
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
Please refer to this link for guidance on IOM Job Category.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link official source link). The online tool also allows candidates to track the status of their application.
- No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies