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The Service Contracting Centre (SCC) is part of UNICEF Supply Division (main location Copenhagen, Denmark). Established in 2017 to bring efficiencies and improve compliance by leading the procurement of services for diverse category of services across 18 NY Headquarters (NYHQ) Divisions/Offices including Hosted Funds & becoming source of expert knowledge and resources in the various categories of services.
The Service Contracting Centre (SCC) operates in an environment of increasing operational complexity, evolving stakeholder expectations, organizational transition, and growing coordination requirements linked to complex and highly coordinated service contracting activities across UNICEF.
Over recent years, SCC has experienced sustained workload growth, increasing service complexity, expanding cross functional coordination requirements, and increasing operational demands linked to global contracting initiatives and organizational transformation efforts. The Center managed a significant procurement workload last year, receiving approximately 1,800 procurement transaction requests, including the creation and amendment of contracts, purchase orders (POs), and long-term agreements (LTAs).
Scope of Work: The purpose of this consultancy is to assess end-to-end service contracting workflows and operating approaches managed by SCC; identify operational bottlenecks, process inefficiencies, duplication, coordination gaps, workload pressure points, and other challenges affecting service delivery; recommend practical and implementable workflow optimization and harmonization measures; facilitate stakeholder consultations, workshops, and operational alignment discussions with SCC management, unit leads, and key stakeholders; develop a practical implementation roadmap outlining priority actions, sequencing considerations, and areas requiring management endorsement or further review; and support the implementation of the recommended business transformation measures.
Key Responsibilities:
Operational Review and Assessment:
review all SCC workflows, operating approaches, coordination mechanisms, and service delivery modalities, including workflow mapping exercises where relevant;
assess process bottlenecks, workflow inefficiencies, duplication, coordination challenges, and workload pressure points;
review all SCC service categories and operating modalities to identify opportunities for harmonization, prioritization, and operational optimization;
assess relevant systems, workflows, and procedures to identify areas requiring process adjustments,operational improvements, or management review; and support alignment with ongoing operational efficiency initiatives where relevant.
Business Transformation and Advisory Support:
facilitate targeted stakeholder consultations and operational workshops;
support operational harmonization and stakeholder alignment discussions;
provide practical recommendations linked to implementation considerations and sequencing;
support implementation planning discussions linked to proposed operational improvements; and provide advisory support during implementation and operational alignment discussions during the assignment period.
support SCC management in tracking implementation progress, monitoring agreed actions, and identifying risks and mitigation measures associated with change initiatives
Minimum requirements
Desirables
- Experience in Supply Chain, service contracting, service category management, and contract management is an asset
- Experience in work environment of an international agency, UN, or international institutions is desirable; prior experience in UNICEF is an asset
- Knowledge of UNICEF/UN systems; familiarity with UNICEF's work is an asset
For every Child, you demonstrate...
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
- An up-to-date TMS profile and curriculum vitae (CV)
- Cover letter
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.