Purpose of Activity/Assignment
UNICEF and SFD are currently undertaking a digital transformation to improve the efficiency, transparency, and coverage of the new social protection programs. A core component of this transformation is the assessment of the institutional capacity to design, develop, and roll out an integrated Management Information System (MIS) that encompasses:
• Social Registry: To collect and manage data on potential beneficiaries.
• Cash Transfer Module: To manage payments, reconciliation, and beneficiary compliance. • Digital Payment and E-Wallet Management: to manage digital payment and E-wallet
• Grievance Mechanism (GM) Module: A comprehensive module to manage complaints, inquiries, and feedback.
• Real-Time Monitoring Dashboards: A user-friendly dashboard designed to monitor key indicators, progress metrics, and performance trends in real-time
• Mapping and Geo-Targeting: To support the "geo-bundling" of combined interventions, CFN, VSLA, and other WB supported programmes.
• Integration with Health Registry: given the nutrition focus, interoperability with health systems/registry. The consultant will provide strategic, capacity-building, and technical support, as well as operational planning, to ensure the successful implementation of this system, aligned with international best practices and the national digital transformation strategy. The consultant will assess the current institutional capacity for MIS and infrastructure, identify technical, operational, and capacity gaps, and recommend practical solutions. In addition, the consultant will support the development of a clear implementation roadmap for the MIS, including institutional capacity required, technology choices, architectural considerations, and workflow design for cash-transfer operations. A key element of the assignment is capacity building and ongoing advisory support to strengthen delivery practices and ensure that the MIS is well prepared to manage large-scale beneficiary data and payment cycles.
• Social Registry: To collect and manage data on potential beneficiaries.
• Cash Transfer Module: To manage payments, reconciliation, and beneficiary compliance. • Digital Payment and E-Wallet Management: to manage digital payment and E-wallet
• Grievance Mechanism (GM) Module: A comprehensive module to manage complaints, inquiries, and feedback.
• Real-Time Monitoring Dashboards: A user-friendly dashboard designed to monitor key indicators, progress metrics, and performance trends in real-time
• Mapping and Geo-Targeting: To support the "geo-bundling" of combined interventions, CFN, VSLA, and other WB supported programmes.
• Integration with Health Registry: given the nutrition focus, interoperability with health systems/registry. The consultant will provide strategic, capacity-building, and technical support, as well as operational planning, to ensure the successful implementation of this system, aligned with international best practices and the national digital transformation strategy. The consultant will assess the current institutional capacity for MIS and infrastructure, identify technical, operational, and capacity gaps, and recommend practical solutions. In addition, the consultant will support the development of a clear implementation roadmap for the MIS, including institutional capacity required, technology choices, architectural considerations, and workflow design for cash-transfer operations. A key element of the assignment is capacity building and ongoing advisory support to strengthen delivery practices and ensure that the MIS is well prepared to manage large-scale beneficiary data and payment cycles.
If you would like to know more about this consultancy, please review the complete Terms of Reference here: TMC0002161 External ToR 2.pdf
Education
Master's degree in Information Systems, Computer Science, Software Engineering, Data Management, or related fields (mandatory)
Work Experience:
• At least 10–15 years of experience in designing, implementing, or advising on large-scale information systems, preferably national systems.
• Demonstrated experience supporting or advising on national-level cash transfer programmes, social protection systems, or other large beneficiary-based systems (highly desirable).
• Strong background in system assessments, gap analysis, and producing clear technical recommendations and implementation roadmaps.
• Experience working with government stakeholders, providing technical advisory services, and strengthening institutional capacity.
• Proven ability to conduct capacity building, including training, mentoring, and producing technical documentation and SOPs for non-technical users
• Experience working in complex humanitarian or development environments, with the ability to navigate constraints and propose practical, sustainable solutions.
Work Experience:
• At least 10–15 years of experience in designing, implementing, or advising on large-scale information systems, preferably national systems.
• Demonstrated experience supporting or advising on national-level cash transfer programmes, social protection systems, or other large beneficiary-based systems (highly desirable).
• Strong background in system assessments, gap analysis, and producing clear technical recommendations and implementation roadmaps.
• Experience working with government stakeholders, providing technical advisory services, and strengthening institutional capacity.
• Proven ability to conduct capacity building, including training, mentoring, and producing technical documentation and SOPs for non-technical users
• Experience working in complex humanitarian or development environments, with the ability to navigate constraints and propose practical, sustainable solutions.
Knowledge/Expertise/Skills:
• Proven expertise in MIS/ERP architecture, system design, and infrastructure planning, including scalability, security, and data governance.
• Practical knowledge of large-scale database design, data modelling, data quality assurance, and integration with external systems.
• Solid understanding of security standards, including authentication, authorization, data protection, and risk mitigation in information systems.
• Familiarity with modern development and delivery practices (e.g., Agile methodologies) and project management with the ability to guide teams in applying best practices.
• Strong analytical, problem-solving, and communication skills, with the ability to translate technical concepts into clear guidance for decision-makers
• Proven expertise in MIS/ERP architecture, system design, and infrastructure planning, including scalability, security, and data governance.
• Practical knowledge of large-scale database design, data modelling, data quality assurance, and integration with external systems.
• Solid understanding of security standards, including authentication, authorization, data protection, and risk mitigation in information systems.
• Familiarity with modern development and delivery practices (e.g., Agile methodologies) and project management with the ability to guide teams in applying best practices.
• Strong analytical, problem-solving, and communication skills, with the ability to translate technical concepts into clear guidance for decision-makers
Language Requirements:
Fluency in English (written and spoken) is required.
Fluency in Arabic (written and spoken) is required.
Desirable:
Demonstrated experience supporting or advising on national level cash transfer programmes, social protection systems, or other large beneficiary-based systems.
Fluency in English (written and spoken) is required.
Fluency in Arabic (written and spoken) is required.
Desirable:
Demonstrated experience supporting or advising on national level cash transfer programmes, social protection systems, or other large beneficiary-based systems.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System)
An up-to-date TMS profile and curriculum vitae (CV)
Cover letter
A separate financial proposal TMC0002161 Financial proposal 2.docx
Remarks
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Additional information about working for UNICEF can be found here.