For every child, a chance .
Background
In recent years, UNICEF Nigeria has established multiple data systems and feedback platforms, including Community Feedback Mechanisms (CFMs), RapidPro surveys, social listening tools (e.g. Talkwalker), and administrative systems such as CAIMS and CRM-based platforms. These systems generate large volumes of structured and unstructured data across sectors.
However, these platforms currently operate with limited interoperability, resulting in fragmented data flows and reduced ability to generate timely, actionable insights for programme adaptation, reporting, and decision-making. There is therefore a need to strengthen integration across these systems and develop unified dashboards and data pipelines that support real-time visualization, analysis, and use of SCL and AAP data.
Purpose of Activity/Assignment
Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.
This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.
The purpose of this assignment is to provide technical support to UNICEF Nigeria to strengthen Social and Community Listening (SCL) and AAP systems through:
- Development of integrated dashboards for real-time data visualization
- Strengthening interoperability across digital platforms and data systems
- Improving data collection, analysis, and reporting workflows
- Enhancing the use of Social and community feedback for programme decision-making
The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.
Scope of Work
Specifically, the consultant will:
- Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
- Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
- Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
- Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
- Integrate community feedback data from INFORM and other channels for visualization and analysis.
- Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
- Support documentation of system architecture, workflows, data flows and integration processes.
- Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
- Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.
Work Assignment Overview
1. Dashboard development
Deliverable
Functional Power BI dashboards integrating programme and feedback data, with drill-down features by state, LGA and relevant programme dimensions
2. Systems integration
Deliverable
Integrated datasets linking Talkwalker, CAIMS, CRM and CFM systems to enable consolidated reporting and analysis
3. AAP dashboard development
Deliverable
Comprehensive AAP dashboard capturing complaints, feedback, response status, referral pathways and accountability indicators
4. Data collection systems
Deliverable
Configured RapidPro workflows to support surveys, feedback collection, automated reporting and data export for dashboard use.
5. Documentation
Deliverable
Documentation of system architecture, integration processes, data flows, dashboard logic and standard operating procedures for maintenance and use.
6. Knowledge transfer and handover
Deliverable
Final knowledge transfer session, technical handover package and orientation for UNICEF SBC, AAP, ICT and M&E teams
Minimum requirements
- A first university degree with additional relevant professional experience may be considered in lieu of an advanced degree, where appropriate.
- Demonstrated experience in dashboard development, preferably using Power BI or similar business intelligence tools.
- Experience integrating multiple data sources and developing data pipelines for visualization, reporting and decision-making.
- Experience with social listening tools, including Talkwalker or similar platforms.
- Experience working with CRM systems, feedback management systems, CAIMS, CFM platforms or similar administrative/programme data systems.
- Experience configuring RapidPro workflows or similar digital data collection and communication platforms.
- Experience working with feedback systems, Accountability to Affected Populations, community listening platforms, social and behaviour change programming or humanitarian/development data systems.
- Experience documenting system architecture, workflows, data flows and dashboard processes.
Experience working with UNICEF, the UN system, government or international development/humanitarian organizations is an asset
Desirables
- Previous experience supporting UNICEF or similar UN/international organizations.
- Experience with humanitarian or development programme data systems.
- Familiarity with UNICEF Nigeria programme priorities and community feedback systems.
- Experience working with digital community engagement, social listening or feedback platforms.
- Experience building dashboards that support accountability, programme adaptation and management decision-making.
- Strong skills in Power BI dashboard design and data visualization.
- Strong data management, integration, cleaning and analytical skills.
- Ability to work with structured and unstructured datasets from multiple platforms.
- Knowledge of SCL, AAP, CFM and community feedback systems.
- Understanding of data protection, privacy, confidentiality and responsible data use.
- Ability to translate programme data needs into practical dashboard and reporting solutions.
- Strong documentation skills, including preparation of technical guidance, workflows and system architecture notes.
- Ability to work collaboratively with SBC, AAP, ICT, M&E and programme teams.
- Strong problem-solving skills and ability to provide practical technical support
For every Child, you demonstrate...
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service
Remarks
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.