Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Internal and external candidates will be considered for this vacancy.
For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), UN Volunteers with at least twelve (12) months of continuous service in IOM, staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
The Human Resources Administration Unit (HRAU) International, located in the Global Shared Services Centre (GSSC), is responsible for providing a wide range of HR administrative services relating to onboarding, contract and benefits administration to IOM staff in the Professional category.
Under the overall supervision of the Chief, Human Resources Hub, and direct supervision of the Head, Human Resources Administration Unit (International), the Human Resources Officer will primarily provide advice, guidance, and direction on human resources policies, act as reviewer and approver for a number of HRAU International transactions, as well as serve as a desk focal point for managing complex cases.
1. Review and approve transactions in relevant tools and systems, as defined in the HRAU International Approval Matrix.
2. Supervise the National Officers and provide guidance to other team members on a wide range of operational matters.
3. Liaise regularly with the other units of GSSC HR Hub, especially Payroll Unit, Recruitment (REC), and Insurance Unit Manila (IUM), for coordination of HR processes within GSSC HR Hub.
4. Provide support and coordinate with relevant units on issues related to Wave
5. Monitor key performance indicators (KPIs) and service level agreements (SLAs) and provide regular reports on achievements and areas for improvement to the Head of Unit.
6. Analyse performance data to identify gaps and coach team members to enhance capability and service delivery.
7. Coordinate with Regional Offices, including Regional Human Resources Business Partners (RHRBPs) and the Department of Human Resources (DHR) on different projects; manage and respond to queries from clients; and contribute to data management, analysis, and reporting to support strategic HR initiatives.
II – Case Management: Complex Cases and Policy Interpretation
8. Provide advice, guidance, and direction on the interpretation and application of human resources policies, regulations, and rules.
9. Review, summarise, analyse, and recommend solutions on complex cases for escalation to supervisors, paying specific attention to precedents on similar cases.
III – Communications: Client Orientation and Effective Staff Engagement
10. Ensure timely, clear, and professional communication within HR processes by team members within the designated operations desk, including by sending interim replies as a standard practice.
11. Monitor clients’ satisfaction through surveys and other feedback mechanisms and use clients’ feedback to continuously improve and enhance our processes, with a view to simplifying and being more efficient through innovation and AI.
12. Develop and implement a communications strategy and action plan to provide information to clients on HRAU roles, responsibilities, services, and tools, in coordination with the Unit Head and the other HR Officers.
IV – Process Optimisation: Streamlining Workflows and Continuous Improvement
13. Streamline processes, practices, workflows, templates, and forms to promote efficiency and consistency.
14. Collaborate closely with the HRAU International KPI and SLA Team to fine-tune KPIs and SLAs based on extensive data collection, analysis, and reporting.
15. Consistently review processes and analyse workflows to identify bottlenecks and issues as well as develop adequate solutions, including escalation to the relevant stakeholders (e.g. DHR Policy Unit, RHRBPs, etc.).
16. Contribute to the further stabilisation of Wave by analysing challenges encountered in using the system and proposing solutions through configurations and enhancements in close collaboration with other units of GSSC HR Hub as well as Business Transformation and Oracle experts.
V – Additional Responsibilities
17. Reinforce IOM standards of conduct and foster a respectful, safe, and inclusive working environment.
18. Act as Officer in Charge of HRAU in the absence of the Head of HRAU (International).
19. Perform other related duties as may be assigned.
Education
- Master’s degree in Human Resources, Business Administration, Psychology, or a related field with five years of relevant professional experience; or,
- Bachelor’s degree in above or related field with seven years of relevant professional experience.
Experience
- Experience in Human Resources Management and personnel administration;
Experience using an ERP system;
- Experience in an international organization, non-government or government institutions / organisation in a multi-cultural setting is an advantage;
- Experience documenting procedures / developing standard operating procedures highly desirable; and,
Supervisory experience is desirable.
Skills
Advanced knowledge of Microsoft Office Suite;
- Knowledge of IOM/UN HR procedures and rules is an asset; and,
Knowledge of SAP highly desirable.
Languages
For this position, fluency in English is required (oral and written).
Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.
IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.
IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.