Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Organizational Context and Scope
In order to support governments to meet today’s complex migration and border management challenges, the Immigration and Border Governance (IBG) Division at IOM has developed a border management information system: the Migration Information and Data Analysis System (MIDAS). MIDAS is a border management information system which allows States to collect, process, store and analyse traveller information collected at the borders.
Under the overall supervision of the Head of Office, the direct supervision of the Project Officer, and in coordination with the MIDAS Team in Headquarters, the Information and Communications Technology (ICT) Associate will be responsible and accountable for providing specialised technical support for the implementation, operation, maintenance and user support of MIDAS in the country.
- Provide technical input to the development and implementation of MIDAS project plans in accordance with established requirements and timelines.
- Support MIDAS technical and performance assessments and contribute to the preparation of assessment reports using established tools and templates.
- Attend technical meetings with relevant government counterparts concerning the implementation plan, identification of needs, maintenance and troubleshooting requirements. Assist government counterparts in documenting system requirements and relay requests for potential customisations to IOM’s MIDAS HQ Team.
- Assist in preparing hardware and software requirements for procurement based on assessment findings and established specifications.
- Assist in coordinating technical infrastructure activities needed at Border Crossing Points (BCP) with relevant team members and government counterparts.
- Assist the government counterparts with the installation and configuration of MIDAS workstations and servers, including relevant testing prior to roll-out.
- Participate and/or deliver MIDAS Installation and User Trainings as per MIDAS HQ guidelines.
- Support government counterparts during MIDAS roll-out at targeted BCPs, including relevant data management, data back-up, database upgrades and monitoring. Closely support MIDAS users and administrators by providing regular and on demand capacity building to ensure sustainability.
- Provide troubleshooting support while ensuring knowledge transfer to government counterparts. Keep updated reports on the assistance requested by government counterparts.
- Collect and consolidate feedback from users and communicate issues and enhancement requests to the MIDAS HQ Team for review and action.
- Support government counterparts in acquiring the tools and knowledge required to monitor the use and operation of the system.
- Support the implementation and monitoring of the MIDAS Maintenance Plan, providing technical inputs to ensure that country-specific operational requirements are appropriately considered.
- Provide technical inputs and information to support project development, including identification of technical requirements and implementation considerations.
- Regularly coordinate with MIDAS HQ Team for version upgrades, trainings and troubleshooting as required.
- Undertake duty travels when necessary in support of the MIDAS implementation.
- Perform such other relevant duties as may be assigned.
Education
- Bachelor’s degree in computer science, Telecommunications Engineer, Information Technology or related fields from an accredited academic institution with three years of relevant professional experience; or
- High School diploma with five years of relevant professional experience
Experience
- Strong experience in ICT equipment, systems and networking troubleshooting;
- Experience in VPN and Firewall setup including with CISCO devices;
- Demonstrated experience in training users and providing ICT support to software end-users;
- Knowledge of web servers’ setup and management (including IIS);
- Experience in object-oriented programming languages or platforms such as .NET (particularly on C#), Java and Python, developing client-server applications and SQL Server 2014 or higher (Stored Procedures, Functions, Views, Indexes, Relational Database Design) will be an advantage;
- Experience in and/or knowledge of migration and border management, with a focus on Information Management Systems/Databases will be an advantage; and
- Work experience in the region an asset
Skills
- Demonstrated knowledge of relational database management, especially SQL Server 2014 or higher;
- Effective communication and liaison skills with government and project counterparts;
- Workshop and training facilitation skills;
Ability to draft reports clearly and concisely;
- Strong command of computer applications: Outlook, Microsoft Office (Word, Excel and Power Point) and Internet;
- Ability to coordinate administrative activities;
- Excellent verbal and written communication skills;
- Strong strategic, organizational and time management skills;
- Ability to work effectively and harmoniously with colleagues from varied cultures and professionais backgrounds and respect for diversity and gender equality; and
- Teamwork oriented but with a capacity to work independently
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in English is required (oral and written).
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
No late applications will be accepted. Only shortlisted candidates will be contacted.