Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
Organizational Context and Scope
Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Head of Resources Management of IOM Libya Country Office (CO), the Information Management and Technology Officer will be responsible for managing, coordinating and implementing the activities of the Information and Communications Technology (ICT) unit in IOM Libya CO and its Sub-Offices.
- Manage and coordinate the activities of the Information and Communications Technology (ICT) Unit in the Country Office by ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources, and that all operations are in compliance with IOM ICT policies, standards and are in line with ICT strategy.
- Ensure continuous engagement and liaison with the CO’s management, Heads of Units, and field operations for the adequate and timely provision of ICT solutions and services to satisfy operational needs, including humanitarian emergencies as necessary.
- Act as the ICT Business Relationship and cybersecurity local liaison Focal Point with counterparts such as IOM programmes, global cybersecurity programme, Governmental, donors, United Nations Agencies, Non-Governmental Organizations (NGOs), ICT service providers, and Vendors for coordinated and adequate provision of ICT services, digital innovation, technologies and supplies. Participate in the ICT Working Group in Country representing the CO in discussions and initiatives.
- Supervise, train and equip the CO’s ICT Team to effectively implement strategic initiative, timely respond to information security incidents, and provide Tier 1 support and escalate to the relevant specialist teams/units, when needed, for immediate corrective/remedial actions.
- Prepare the CO’s ICT documentation including office specific Standard Operating Procedures (SOP), Business Continuity Plan, Disaster Recovery Plans and ICT Risk record for the CO’s ICT related services. Manage and monitor delivery and efficiency of services and redundancy in line with IOM ICT standards while ensuring that global ICT SOPs are complied with.
- Conduct service improvement assessments and provide advice to CO’s management to optimize and implement ICT Infrastructure and solutions to ensure the efficient functioning of CO’s operations.
- Provide specialized data-related advice to users, analyzing users’ requirements and translating these into business outcomes.
- Develop, maintain and ensure all technical specifications for procurement and provision of ICT-related equipment, supplies, services; guide technical evaluations and ensure equipment and services are in line with ICT standards and policies, and are adequately managed.
- Analyze and interpret user requirements related to data and provide expert advice, translating these needs into actionable business solutions and outcomes. Liaise with CO’s Supply Chain Unit to guide on proper provision of ICT-related equipment/supplies/services and propose most suitable solutions.
- Supervise and manage the implementation of security and compliance controls of the IOM global cybersecurity programme and compliance to the IOM global cybersecurity and other compliances required by the donors, operational frameworks and standards with oversight of the Headquarters (HQ) ICT Information Security Unit.
- Develop, implement and administer database information systems to gather and process information required for Displacement Tracking Matrix (DTM) implementation.
- Responsible in developing data collection tools and/or data entry tools.
- Prepare and develop analytical tools and reports for displacement trends, needs assessments and programme activities using the programme various databases.
- Support the reporting and analysis of data for donors and other stakeholders. Ensure data consistency and provide statistical information and mapping.
- Perform such other duties as may be assigned.
Education
- Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with five years of relevant professional experience; or,
- University degree in the above fields with seven years of relevant professional experience.
- Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.
Experience
- Experience in overseeing and management of the implementation and administration of Microsoft Windows and Serverless networks environment (LAN/WAN) and first-level network/desktop support in a large international organization is required;
- Experience in supervisory role and management of ICT functions in an international organization or an international agency in a field location; supporting emergency, complex/post-conflict Country Office;
- Progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems;
- Knowledge and demonstrated experience in cybersecurity compliance and security control implementation and maintenance, cybersecurity incident response and recovery. Extensive knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
Skills
- Advanced oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively is essential;
- Extensive knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, Virtual Private Network (VPN), VoIP, MS Office 365 apps, Antivirus Software, and utilities;
- Knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
- Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
- Knowledge and demonstrated experience in database information systems and data processing tools;
- Knowledge of web-based development and other development tools and reporting, including future projections on the potentials of current and new technologies;
- Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,
Languages
For this position, fluency in English is required (oral and written).
Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Notes
Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.
IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.
IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.