Protection Assistant - Case Management

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

Organizational Context and Scope

The Global Assisted Voluntary Return (GAVR) programme aims to provide Assisted Voluntary Return (AVR) to migrants ensuring that returns are safe, dignified, voluntary, and based on migrants’ free, prior, and informed consent. The programme also offers independent, needs-based post-arrival humanitarian assistance at the request of countries of origin or receiving countries, with the explicit informed consent and participation of migrants in line with the International Organization for Migration’s (IOM) Constitution, relevant international legal frameworks, and IOM’s Policy on the Full Spectrum of Return, Readmission and Reintegration. IOM’s assistance is guided by principles of (among which) do-no-harm, confidentiality, confidentiality and data protection.

• Facilitate individual protection screening of vulnerable migrants, using IOM’s standard screening tools to identify migrant’s risks and vulnerabilities for appropriate case management support.
• Document and identify migrants’ basic and specific needs, coordinate with multi-disciplinary team, prepare individual case management plans and record referral actions with full participation of migrants using culturally, age- and linguistically-appropriate communication method.
• Provide case management support by providing individualised assistance, processing referrals for specialised services (i.e. consular, health, psychosocial, voluntary return, family tracing, risk assessment, and others), monitoring and documenting progress and maintaining case records.
• Support the coordination of case management activities with other IOM Country Offices (COs), Regional Thematic Specialist (RTS), Migrant Health Unit (MHU), and other relevant IOM units by assessing protection risk, sharing of individual case files, when needed, providing remote counselling, facilitating consular assistance including coordination with relevant authorities, provision of post arrival support, AVR movements, and supporting migrants in accessing relevant documentation.
• Apply IOM’s established protection principles and case management procedures when providing assistance, maintaining confidentiality and data protection, supporting equitable and inclusive access to services, promoting informed participation, and documenting feedback through coordinated case management activities.
• Maintain accurate and timely data collection and case notes/records in IOM’s case management systems (including MiMOSA and program-specific tools), in accordance with data protection and confidentiality standards.
• Compile case information and assist the MHPSS Response Officer in preparing reports, summaries, case work outcomes, lessons learned and monitoring of protection-related project indicators as required by the programme.
• Undertake duty travel, as required, to support the delivery of assigned case management activities.
• Attend case management and coordination meetings, when required, with related units or stakeholders, providing relevant updates on case staus and progress.
• Perform such other relevant duties as may be assigned.

Education

• Bachelor’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,
• High School Diploma with five years of relevant professional experience.

Experience

• Experience in protection case management (including for survivors of gender based violence and human trafficking, children at risk) in humanitarian or migration contexts;
• Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs;
• Experience with referrals and coordination with local protection actors, NGOs, or government services;
• Experience working in programs that include a movement operations component is an advantage; and,
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.

Skills

• Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset;
• Knowledge of MiMOSA is a strong asset;
• Ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds;
• Good interpersonal and teamwork skills;
• Ability to deliver assistance in challenging conditions; adaptability and good judgment;
• Good written and verbal communication skills; ability to prepare case notes and reports; and,
• Proficiency in MS Office (Word, Excel), tools used for case management.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

No late applications will be accepted. Only shortlisted candidates will be contacted.